FAQ
Q: How old do I have to be to rent?
A: You must be 21 or older. Ages 21-24 are charged a young driver fee of $15/day.
Q: What is the security deposit?
A: $500 OR your insurance deductible, whichever is greater. Any additional charges will be deducted from the security deposit at the end of the trip such as the cost of charging, tolls, additional mileage, etc.
Q: What type of payment do you accept?
A: We accept all major credit and debit cards with your name on it. No cash, check or pre-paid cards.
Q: What are the insurance requirements?
A: Your own full coverage (comprehensive and collision) insurance will cover you in a rental vehicle. We will verify your insurance prior to your rental. If you have a liability only policy, you will need to upgrade your policy to full coverage or purchase our insurance.
Q: What if I don't have insurance?
A: You can purchase insurance for your rental during the booking process. However, it is not available for all vehicles. The higher end vehicles such as the Model X, Model S, Rivian and Lucid require your own full coverage insurance policy.
Q: What is the cancellation/refund policy?
A: A full refund is issued for cancellations performed 72 hours or more before the rental start. Cancellations performed 24-72 hours before the rental start receive a full refund minus one-half of a rental day. Cancellations performed 24 hours or less before rental start receive a full refund minus one rental day. To modify or cancel your rental, please visit https://eventures.rentals/reservations and use the reservation number found in your confirmation email.
Q: How do I charge the car?
A: There are many ways to charge EVs. At home you can use the cord provided to plug into a regular outlet to gain about 3-5 miles per hour of charge, depending on the vehicle. If you have a 240V outlet or a charging station at home, let us know and we can provide the proper adapter. The quickest way to charge is at a Tesla supercharger for Teslas or DC fast chargers such as Electrify America, ChargePoint or EVgo for non-Teslas. As of right now, Teslas can only charge at Tesla stations and non-Tesla EVs can only charge at non-Tesla stations.
Q: How do I pay for charging?
A: Tesla superchargers bill us directly, which we will add to your rental invoice at the end of your trip. Non-Tesla chargers you will pay for with credit card at the charging station.
Q: Do I need to bring the vehicle back charged?
A: You do not have to bring the vehicle back charged, but you will be responsible for the cost of refueling based on the battery level difference between pick up and drop off.